← Mewbi

Sales and Refund Terms

Updated · 23 October 2026

Seller: xuejian zhang, 29 PASIR RIS GROVE, Singapore
Support: buddy@lingo-bear.com

1. Product and availability

Mewbi is a desktop companion for Mac. New purchases are not open in this preview. At launch, the Play Pack is planned at US$9.99 one-time. The current product list, supported systems, currency, tax treatment and final checkout total will be shown before payment. There is no subscription or physical delivery. Future content is not included unless explicitly listed; undelivered coat colors do not form part of the current purchase.

2. License and delivery

The Play Pack grants one person permanent use of the included local content on up to three activated Macs. Initial activation and purchase recovery require internet access and verified ownership. Activated local content works offline without periodic renewal. Signing out an online session does not erase a permanent local license. Releasing this Mac removes its local license and session; remote release prevents further online use of its old sessions, but cannot immediately stop offline copies. Last-sync time does not measure offline use and does not trigger automatic slot reclamation. Desktop email accounts do not automatically inherit legacy extension purchases. Delivery follows verified payment confirmation, not a success-page visit. Purchase recovery does not synchronize your cat’s name or relationship memories. Paid props are not available for trials; purchase is required to use them.

3. Free companionship and cloud features

The base companion and its comfort and privacy controls stay free. Yarn and balloons, with their default looks, are free. Parachutes and finder glasses require the Play Pack. Cloud recognition is a beta feature for owners, subject to usage limits and availability; the local license does not include permanent or unlimited cloud service.

4. Refunds

You may request a refund within 14 days of purchase at buddy@lingo-bear.com. Please include your receipt or payment reference, never full card details. Duplicate charges, delivery failures and unresolved compatibility problems receive priority. A refund removes the license granted by that order, not local companion data or another valid purchase. Payment-method processing times and applicable consumer rights still apply.

5. Maintenance and support

Fixes within the published maintenance and supported-system scope are free. This is not a promise of unlimited adaptation to every future operating system. M1 content updates are included for existing purchasers. New characters, distinct themes or major new content may be sold separately with clear scope. If the licensing service is retired, we will announce it and provide a way to keep using purchased local content without that service.

Account changes and deletion

Email changes preserve the account identifier and verified orders and require proof of both email addresses. Contact support if you cannot access the original email; a receipt alone is insufficient. Deleting an account removes online recovery access and this Mac’s matching license after explicit confirmation, while financial records remain for reconciliation. Contact support first if you need to preserve purchase recovery. Mandatory rights remain unaffected.

6. Seller and applicable rights

For ordinary Stripe Checkout purchases, the operator listed above is the seller and Stripe processes payments. Governing law is Singapore law, subject to mandatory protections in your location. Contact support first with problems; nothing here excludes rights or liabilities that cannot legally be excluded. The final supported-system and maintenance policy must be published before purchases open.